Travel Cancellation Protection
File a Claim

How to submit your claim 

  1. You need to submit your claim within 30 days of the event giving rise to your claim.
  2. Submit your claim by using our Travel Online Claim Form.
  3. Complete ALL relevant sections & questions of the claim form that relate to your claim in full. Missing out details will usually result in us needing to contact you for clarification and delay the assessment of your claim.
  4. Ensure that you collate and attach to your claim form ALL the required supporting documents that relate to your claim. Failing to provide the required supporting documentation will usually result in us needing to contact you for clarification and delay the assessment of your claim.
  5. For prompt assessment of your claim submit your claim form and supporting documentation by using our Travel Online Claim Form.
  6. Once submitted you should expect to receive confirmation of your claim number within 3 days.
  7. Should you have any query in relation to your claim including a status update please contact our Claims team at A&HClaims.HK@chubb.com or call +852 3191 6611 remembering to quote your policy and claim number.

Required documents to submit in support of your claim

  • Proof of payment for travel booking using registered PayPal Hong Kong account
  • Completed Claim Form (online)
  • Trip itinerary

In addition to these the following additional supporting documents are required based on the type of claim you are submitting:

Benefit Being Claimed For Proof of Loss Document
Trip Cancellation
  • Any documentation that supports the unforeseen circumstances that led to the cancellation (e.g. a Medical Report)
  • Certified True copy of death certificate for death cases (where applicable)
  • Please enclose documentary proof of relevant expenses incurred as a result of this trip cancellation, original trip booking and invoice, Death Certificate, Medical Report and/or Written Memo from Attending Physician to cancel trip, Proof of Relationship, Travel Agents’ confirmation of the amount of refund.